Exception mandate process

Any group or supplier wishing to obtain an exception to certain sections of these standards must contact the Corporate Web Manager in the first instance. Exception requests should contain the following information:

1. Website/URL
2. Area of exception requested (e.g. Accessibility, SCC specific look and feel, etc.)
3. Business case justification for exception request
4. Written evidence that accessible options were evaluated
5. Expected cost/effort of bringing system up to standard
6. Expected impact on user base (will be an accessibility report from an external agency for larger systems)
7. Written evidence to show that ‘All reasonable measures’ have been taken to provide an alternative method of accessing the information (e.g. Contact Centre has been briefed to deal with requests, etc.)
8. Sign off of relevant Business Partner
9. Sign off of ICT Manager